Contact Us

This page tells you how to reach the editorial team behind Top Online Casinos, what we can realistically help with, and where to go instead when your issue belongs with a casino operator, a state regulator or a support service. We publish research-based reviews of US online casinos, so most messages we get fall into one of a handful of categories — and some of them are resolved faster by someone other than us.

Reach the editorial team

Email us at [email protected]. Write in English, include the casino name and the page you are referring to, and add screenshots or a reference number if your message concerns a specific offer or term. We read everything that arrives. We cannot promise a reply to every message, but corrections and factual challenges are prioritized over general feedback.

Include this where relevant, because it saves a round of back-and-forth:

• The exact page URL on concretewashguys.com you are writing about
• The casino brand and the specific offer, term or figure in question
• Your state, since availability, payment options and legality vary across the US
• Dates — when you saw the term advertised, when a deposit or withdrawal was requested
• Whether you are writing as a reader, a casino representative or a journalist

What we can help with, and what we cannot

We are a publisher, not a licensee. We hold no player funds, process no deposits and have no authority over any casino's decisions.

How we make money, and why it does not decide our rankings

Some of the operators listed on concretewashguys.com pay us a commission when a reader signs up through our links. That funds the research. It does not buy a position, an editorial rating or a favorable sentence. If a commercial partner asks us to remove a limitation from a review, the answer is no — they are welcome to send evidence that a fact is wrong, and if it is, we change it and note the change. Our full commercial and usage rules sit in the terms and conditions, and more on who writes here is on the about page.

Reporting a problem with an offer you saw here

Bonus terms move. A welcome package advertised in one month can carry a different wagering multiple, a different max bet or a different expiry the next, and availability can change state by state. If what you found at the casino does not match what we published, tell us and we will check the operator's current terms page and update ours. Three examples of the kind of mismatch worth flagging, drawn from listings on this site:

• Raging Bull — 410% up to $10,000 + 50 free spins. Our top-rated listing and the largest headline percentage of the group, which is exactly why the conditions matter more than the number: match bonuses at this scale normally carry high playthrough, a capped maximum bet while wagering and a limit on how much bonus-derived winnings can be cashed out. The full $10,000 assumes a deposit most readers will never make. If the wagering multiple, the eligible games or the free-spin game you find on site differ from ours, send it over.
• Magician Bet — 101% no wagering. Listed because a no-wagering structure removes the single most common complaint we receive: playthrough that makes a bonus unusable. The trade-off is scale — a 101% match is modest next to the headline percentages elsewhere, and "no wagering" usually still comes with a minimum deposit, a maximum bonus amount and game restrictions. If any of those are missing from our write-up, flag it.
• Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser. Included because the free spins are tied to a named title rather than left vague, which makes the offer easier to evaluate. The limitation is the same family of conditions: spin winnings are typically capped and credited as bonus funds subject to their own playthrough, and the deposit match will carry its own expiry. Tell us if the named game or the spin count has changed.

Other brands we list — including Uptown Aces with a 600% new-player match, Card Crush, Zumba Cards, BetUS at 200% up to $4,000, Amazon Jackpots, Slots and Casino, and Bets.FM with a crypto-denominated 225% package — are covered by the same correction process. Sweepstakes-style listings that advertise Sweeps Coins rather than dollars work differently from real-money deposit bonuses, and if our pages are unclear on which is which, that is a correction we want to hear about.

Deposits, withdrawals and fees: who to ask

Money questions are the most common thing readers write to us about, and almost all of them have to go to the operator first. What we can do is explain the mechanics so you know what to ask.

• Deposits. US casino sites commonly accept debit cards, and some accept credit cards, though card issuers decline gambling transactions at their own discretion. ACH bank transfers, wire transfers, prepaid cards and, at some offshore-facing sites, cryptocurrency are also used. PayPal and similar e-wallets are available at some state-licensed operators and not at others — check the cashier before depositing, not after.
• Minimum deposits. These are set by the casino and often differ by method; the amount that unlocks a bonus can be higher than the amount the cashier will accept.
• Withdrawals. Timing depends on the method and on verification. E-wallets and crypto are generally quicker than ACH or a paper check. Most operators apply a minimum withdrawal amount, a per-transaction or weekly cap, and a pending or reversal window.
• Fees. Some methods are free, some carry a processing fee, and currency conversion can apply on crypto or non-USD rails. The cashier terms are the authority.
• Verification. Expect KYC — government ID, proof of address, and sometimes source-of-funds documentation on larger balances. Withdrawals are frequently held until this clears. Uploading documents early is the single most effective way to avoid a delay.

If a payout is late, contact the casino's support channel, keep every reference number, and put your complaint in writing. If it stalls, escalate to the licensing body named in the site's footer. For operators licensed in a US state, the state gaming regulator handles player complaints directly.

Questions about games and providers

We also field questions about what is actually on offer at these sites. In broad terms the catalog splits into slots — including progressive jackpot titles where the prize pool builds across players — table games such as blackjack, roulette and baccarat, live-dealer rooms streamed with a human croupier, video poker, and at sweepstakes-model sites, coin-based versions of the same formats. Return to player (RTP) and volatility are published by the game studio, not by us; RTP is a long-run theoretical figure and tells you nothing about a single session. Outcomes at licensed casinos are produced by random number generators that are tested independently for the regulated market they serve. Most of these games now run in a mobile browser, and some operators also ship a dedicated app.

Beyond casino games, several of the brands listed here run adjacent product lines — BetUS, for instance, is known primarily as a sportsbook alongside its casino — and sportsbook, poker room and racebook sections usually have their own bonus terms, their own wagering rules and sometimes a separate wallet. If you are writing to us about a bonus, tell us which product it came from; the rules rarely carry across.

Legal standing, eligibility and the limits of what we publish

You must be at least 21 in most US jurisdictions to gamble online, and 18 or 19 in a small number of them and for some sweepstakes products. Online casino gambling is regulated at state level, not federally: a handful of states license real-money online casinos, several more license only sports betting, and in many states real-money online casino play is not authorized at all. Sweepstakes and social casinos operate under a different legal model and are unavailable in certain states regardless.

Accepting US customers is not the same as being authorized to serve them. Some sites listed here hold offshore licenses rather than US state licenses, which changes the consumer protection available to you: if a dispute arises, your recourse runs through that foreign regulator, not a US gaming commission. Check the licensing footer of any site before you deposit, confirm it accepts players from your state, and understand that we cannot describe any casino as completely safe or promise that a withdrawal will be paid. Gambling winnings are taxable income in the US; a tax professional, not a comparison site, is the right source on that.

If gambling has stopped being fun

Please do not email us for crisis support — we are not equipped for it and a delay could matter. The National Council on Problem Gambling operates a confidential 24/7 helpline in the US at 1-800-522-4700, with text and chat options. Most licensed operators offer deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion in the account settings, and many states run their own self-exclusion registers. Blocking software installed on your own devices is another layer. Our responsible gambling guidance sets out the tools in more detail. Gambling is entertainment that costs money; it is not a way to make income or to fix a financial problem.

Operators, media and partnership enquiries

Casino operators and their agencies can use the same address. Send the specific claim you are disputing along with a link to the current terms page — that gets things moving faster than a general request for a review. Journalists should state their outlet and deadline. Requests to have a limitation removed from a review, or to have an editorial rating changed in exchange for a commercial arrangement, are declined. For context on our UK-facing coverage, including casinos outside GamStop, note that the rules and protections described there apply to a different market and should not be read as US guidance.

How our rankings are put together

Our positions and editorial ratings come from desk research, not from play testing. We read published terms and conditions, licensing disclosures, cashier pages and ownership information, and we compare what is advertised with what the small print actually allows. The factors that move a rating are the transparency and fairness of bonus terms, stated withdrawal limits and processing windows, the breadth of the game library and its providers, the payment methods available to US customers, the quality of customer support channels, and the responsible gambling tools on offer. Ratings on this site are our editorial judgment — they are not customer review scores, and advertised payout speeds are the operator's claim rather than anything we have measured. Findings on this page were last checked on Sep 25, 2026, by Sydney Keller.

Before you write

A quick self-check resolves a good share of the messages we receive:

1. Read the casino's bonus terms in full — wagering multiple, maximum bet while a bonus is active, expiry date, excluded games and cashout cap.
2. Confirm the site accepts players in your state and that your chosen payment method appears in its cashier.
3. Complete identity verification before you request your first withdrawal.
4. Keep written records: chat transcripts, ticket numbers, screenshots of the offer as it appeared.
5. If the issue is with the operator, use its complaints procedure first, then escalate to the named licensing authority.

If it is a factual error on our side, send it in. Corrections improve the pages for everyone who reads them next, and they are the messages we act on fastest.